Customer Relationship Management
ISS develops custom-tailored Customer Relationship Management (CRM) systems, implementing application development software features & functionalities that drive businesses forward.
Our CRM Solutions Includes:
Contact Management
Our configurable CRM solutions allows full visibility over your customers, including key contacts, internal account discussions, activity history, and more, gaining insights from social media networks and other platforms.
Opportunity Management
Our CRM solution enables users to view every critical detail in their customer’s timeline, including what stage the deal is in, and what moves need to be made to resolve an issue, close a transaction, or build upon the relationship, while tracking all activities as they occur.
Intake and Lead Managemt
Gain full visibility and control of the most up-to-date client contact information, managing and tracking all outreach campaigns across various channels, ... from capture to contract.
Messaging
Our solution platforms include email and text (SMS, MMS) integration, syncing current email channels, such as MS Outlook or Gmail, with our CRM software to enable full visibility of emails, contacts, calendars, and more.
Workflow & Approvals
Build a point-and-click interface with drag-and-drop features that allow users to automate complex resolution processes, including auto-assigning tasks, approvals, email alerts, completion of checklists, measure team productivity, and more.
CRM Reporting & Forecasting
Our reporting and dashboard modules enable management users to get a real-time overview of the entire business, built with ad hoc and scheduling features to create customized reports and schedule for periodic distribution.
Using existing pipeline data, our CRM solutions allowing businesses to anticipate changes in time to make better, informed decisions.